Refund policy

Refund Policy – Ammajan’s Organic Secrets

Thank you for choosing Ammajan’s Organic Secrets. We truly appreciate your trust in our handmade, natural products. Your satisfaction is important to us, and we aim to make your experience as smooth and transparent as possible.

Please read our refund policy carefully before making a purchase.

1. Return & Refund Conditions

Damaged During Delivery
We only offer refunds or returns if the product arrives damaged. If you receive a damaged item, please contact us within 2 days of receiving your order.

 Make sure to include:

• Clear photos of the damaged product and packaging
• Your order number and contact information

Return Process
Once we review and confirm the damage, we’ll guide you through the return process. You may be asked to send the item back to us before a refund can be issued.

Refund Timeline
Refunds are processed to the original payment method used at checkout. Once we receive and inspect the returned item, please allow up to 7 business days for the refund to reflect in your account.

Note: Shipping charges are non-refundable. You may be responsible for return shipping costs.

2. Items Purchased from Third-Party Sellers

This policy only applies to purchases made directly through our official website or channels.
If you bought Ammajan’s Organic Secrets products from a third-party retailer, please contact them directly for return or refund assistance.

3. Non-Refundable Situations

We do not accept returns or issue refunds for:

• Change of mind
• Wrong product ordered by customer
• Disliking scent, texture, or color (as our products are handmade using natural ingredients and may vary slightly)

All sales are final unless the item was damaged during delivery.

4. Need Help?

If you have questions about your order or need help with a return, please contact our support team:

We’re here to assist you with care, just like Ammajan would.